Terms of service.

APPOINTMENT SCHEDULING AND ARRIVAL 

To secure preferred appointment times and services, clients are encouraged to schedule appointments 4–6 weeks in advance. Intake and consent forms must be completed promptly upon receipt via email so our clinical team has adequate time to review them prior to your visit.

Clients are required to arrive at least 10 minutes before their scheduled appointment time. This allows sufficient time for restroom use, completion of any outstanding forms, and preparation so your full appointment time can be honored. Late arrival may result in a shortened treatment duration to ensure subsequent appointments remain on schedule.

BOOKING, RESCHEDULING AND CANCELLATIONS

By booking an appointment online or by phone, you acknowledge and agree to comply with The Skin Standard’s booking and cancellation policies.

A valid credit card is required to reserve all appointments. Your card will not be charged until services have been rendered unless cancellation or rescheduling fees apply.

A minimum notice of 48 hours is required to cancel or modify an appointment.

  • Appointments cancelled within 48 hours of the scheduled appointment time will be charged 50% of the scheduled service value

  • Appointments cancelled within 24 hours, as well as same-day cancellations or no-shows, will be charged 100% of the scheduled service value

These policies allow us to protect the schedules of our providers and make last-minute availability accessible to other clients.

APPOINTMENT REMINDERS & CLIENT RESPONSIBILITY

As a courtesy, appointment reminders are sent via:

  • Email 4 days prior to your scheduled appointment

  • SMS 72 hours prior to your scheduled appointment

Reminder notifications are provided to support attendance and reduce no-shows; however, receipt of reminders does not replace the client’s responsibility to attend or cancel within the required notice period.

If you are unable to attend your appointment, please contact the clinic directly at (952) 952-SKIN (7546) or email hello@theskinstandard.com with adequate notice.

REPEATED CANCELLATIONS & SCHEDULING RESTRICTIONS

Clients who cancel multiple appointments within the same week but outside the required notice window may have future booking privileges adjusted.

After three (3) same-week cancellations, as outlined in our Ethics Policy:

  • Online booking access may be restricted

  • Future appointments may be limited to same-day or walk-in availability only

This ensures fairness and reliability for both clients and providers.

A rescheduling fee of up to 10% of the scheduled service value may apply.

If these policies are not suitable, we respectfully recommend not proceeding with booking an appointment.

Additional guidance is available in our Ethics Policy below.

ETHICS POLICY 

The Skin Standard’s Ethics Policy exists to ensure fairness, clinical integrity, and mutual respect between clients and providers.

We recognize that genuine emergencies and unforeseen circumstances may occur. Situations that may be considered for discretion include, but are not limited to:

  • Sudden injury or medical emergency

  • Serious illness or hospitalization

  • Death or significant family emergency

All considerations are reviewed on a case-by-case basis at the discretion of clinic leadership.

NON-EXEMPT CIRCUMSTANCES

The following situations are not considered emergencies and are subject to standard cancellation or no-show fees:

  • Forgotten appointments or failure to attend

  • Last-minute work or schedule changes

  • Personal scheduling conflicts or double-booking

  • Late arrival resulting in missed appointments

  • Responding to automated “no-reply” reminder messages

  • Mild illness (such as colds or minor infections) that does not prevent attendance at work or public activities
    (appropriate precautions and protective measures are in place for both clients and staff)

While we strive to accommodate unexpected changes whenever possible, our ability to do so is limited due to provider demand and clinical scheduling requirements.

Family emergencies are acknowledged with compassion; however, if circumstances allow for physical attendance, standard cancellation fees may still apply.

ALLERGY & PRODUCT REACTION POLICY

Although uncommon, allergic reactions may occur. A confirmed allergic reaction is defined by the presence of three (3) of the following four (4) symptoms within 24 hours of a service or first product use:

  • Redness

  • Heat

  • Itching

  • Swelling

If these symptoms occur, clients must notify hello@theskinstandard.com within 24 hours, including clear, well-lit photographs of the affected area.

Upon verification of a true allergic reaction by The Skin Standard’s Esthetics Leadership Team, a 100% refund of the product cost will be issued.

Please note: reactions such as redness, warmth, stinging, or prickling can also occur on compromised skin without indicating a true allergy. Increased transepidermal water loss and barrier impairment may contribute to these responses. In such cases, treatment plan adjustments and home care modifications may be recommended to support skin strengthening and tolerance.